Ingram Data Services will provide you with credentials to begin downloading files and maintaining data from our production server once your signed contract is processed. Please allow 1-3 business days to receive your credentials. We’ll provide you additional information about any backlist at that time.
Connecting to the Ingram FTP Server
You will need to use an FTP client. (Ingram does not recommend one over another.) You need to use plain FTP or SFTP (not TLS).
Here is an example of the recommended steps when using FileZilla:
- In your FTP client, click on the file menu and select “Site Manager.”
- Click on the “New Site” button and name it.
- Enter the Host url (provided by Ingram Data Services).
- Select SFTP for the protocol.
- For Logon Type, select “Normal.”
- Enter your username and password, provided by Ingram Data Services.
- Click the connect button at the bottom of the screen.